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Delivery Information

At Nayabazar.com.np, we are committed to delivering your orders promptly and efficiently. Please read the following delivery information carefully to understand our policies and procedures.

1. Delivery Areas

We currently deliver to locations within Nepal. If your area is not listed during the checkout process, please contact our customer service team for assistance.


2. Delivery Timeframe

  • Orders are typically processed within 1-2 business days of confirmation.

  • Standard delivery times range from 3-7 business days, depending on your location.

  • Delivery times may vary due to unforeseen circumstances such as weather, public holidays, or transportation delays.


3. Delivery Charges

  • Standard Delivery: Charges vary based on the delivery location and the size/weight of the items. Exact charges will be displayed during checkout.

  • Free Delivery: Available on orders exceeding a specified amount (as mentioned in ongoing offers).


4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track the status of your delivery on our website or through the carrier’s tracking portal.


5. Delivery Conditions

  • Please ensure that the delivery address provided is accurate and complete.

  • A recipient must be available to receive the delivery. If no one is present, the courier may attempt re-delivery or leave a collection notice.

  • Inspect the package upon delivery and report any damages or discrepancies to our customer service team immediately.


6. Special Delivery Requests

If you have specific delivery instructions or require urgent delivery, please contact us prior to placing your order. Additional charges may apply for expedited services.


7. Undelivered or Returned Orders

  • If a delivery is unsuccessful due to an incorrect address or absence of a recipient, the order may be returned to us. Additional charges may apply for re-delivery.

  • Orders unclaimed within a specified period may be canceled, and refund policies will apply as per our return and refund policy.


8. Contact Us for Delivery Assistance

For any questions or concerns related to delivery, please get in touch with us:

Thank you for shopping with Nayabazar.com.np. We strive to provide a smooth and reliable delivery experience for all our customers.